Returns & Exchanges
At Meadowlark Jewellery, we want you to be completely satisfied with your purchase. If your new piece isn't quite right, we offer returns or exchanges on full-priced items within 14 days of delivery.
Initiate Your Request
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Ensure the jewellery is in its original, unworn condition and place it securely inside the original Meadowlark branded packaging.
Ship the Item
Affix the provided shipping label or use a tracked postal service to send the package back to our Auckland studio for inspection.
Processing & Refund
Once received and quality-checked, your refund or exchange will be processed within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing